Food 4 My Home Delivery Website

We got it touch with Sam when we couldn’t handle the demand for our local deliveries on the telephone alone. We were really impressed with how quickly she was able to build the website. Sam did everything from home but we had regular calls, video calls and other communication for updates and clarifying essential details. The online shop has worked very well and has enabled us to continue our work supporting the local communities through this difficult time.

Kate Martin, Director, Country Lane Enterprises

The family has owned and run farmshops for over a decade. They provide and invaluable service to rural communities, supplying local meat, vegetables, groceries and other Cornish produce. When COVID-19 hit the family wanted to continue serving their community so they started local deliveries.

Background:

The family informed customers that they would be providing a delivery service, all they had to do was contact their local farmshop. The phone rang off the hook and lots of people couldn’t get through to place their order.

Approach:

The family spoke to a number of customers and decided that an online shop was the best solution. They would still take orders over the telephone (for those without internet access) but admin time was hugely reduced by using the websites order management system. It was really important that the website and order management system was really easy to use, not only for customers but also for shop staff.

Outcome:

The whole website was built and ready to go live in just two weeks. A quick turnaround was important to take pressure off the farmshops and make sure the local community were being served. All staff can now use the system to process orders, add new products and update stock.